testimonials

"Lots of Information... many ideas to work better with my employees. Mike is a great
speaker; funny or serious, he is a joy to listen to."
Jacqueline
Supervisor
Baltimore, MD

"Very impressed, very informative. Used many examples that you could relate to. Wish I
heard these things six months ago."
Kim
Sr. Operations Admin
Bay National Bank

"Mike was great! Really kept my interest... very knowledgeable"
Stacy
Berg Dental Group

"Great information given in a practical way. Great presentation."
Justin R.
Fitness Director
Better Bodies Fitness Center

"The conference was full of so much knowledge to apply at work and home. Mike was very
impressive."
Shiela A.
Supervisor
Cincinnati, OH

"It was great!"
Tracy A.
President
Allied Communications

"Helped me understand the different methods of communicating with my employees."
Ronda W.
UPI

"Well presented, organized, enthusiastic. Gave me tons of tips on how to deal with bad
attitudes. Very detailed. Told me exactly how to motivate my employees."
Jessica
Team Leader
Community Clinic Inc.

"Very helpful... learned a lot of things I never realized before. Very specific. Great
communication advice."
Cenia G.
Rockville, MD

"Great solutions to situations I face everyday. Mike was great. Kept my attention. Very well
prepared."
Sharyn J.
Customer Srvc. Rep.
PowerNet Global

"Mike was extremely knowledgeable of subjects. Gave excellent motivational training
tactics to practice with my staff."
Catherine D.
Rehab. Supervisor
MD Rehbilitation Agency

"Lots of good information for my current postion. Very helpful."
Kenneth E.
Program Manager

"Learned specifics on how to organize and prioritize my day. Fun, energetic training!"
Elizabeth M.
Clinical Practice Supervisor
Cooper University Cardiology

"Very useful, practical and effective."
Christopher R.
Supervisor
Ocean Co. Sheriff Dept.

"Met every expectation. Heard countless trainings and this one kept my interest, attention
and motivated me to actually use the information."
Susan D.
Administrator
Edenwald

"Lots of useful tips. Leaned conflict management solutions that will help me daily. It will be
easy to take this information and implement it into my job."
Jessica W.
Benefits Coach
Wal-Mart

"Mike was fabulous with plenty of great examples. Very solution oriented for dealing with
problem employees."
Delayna M.
R.N.
Little Rock, AR

"Very engaging. Great training with practical examples."
Teresa W.
Director of Nursing
Youth Home, Inc.

"Great techiqnues. Excellent examples. Easy to remember; presented well."
William M.
Nurse Manager of Surgery
MSC Medical Center

"Gave valuable tips and tricks that can be implemented immediately."
Fred S.
Project Manager
Agate Construction Co.

"Great! Very helpful. Plan on using a lot of this as soon as I get back to work."
Earl L.
Assitant Mgr.
Baltimore Behavioral Health

"He has given me hope that there is light at the end of the tunnel and be able to get my life
back in order. Will help me to deal with my 3 managers as well as supervise my 13 customer
service reps."
Wanda A.
Office Manager

"Put together extremely well. Very knowledgeable. Met all of my expectations. Keep up the
good work."
Nicole G.
Supervisor
University of Maryland

"Really enjoyed learning about how to persuade "anyone to do anything". I really needed
this and the timing was perfect! These are things I will bring back to my job and practice
immediately."
Colleen T.
AR/AP Administration
Simplex Grinnell

"Provided me with strategies to deal with interruptions, time wasters and paper piles!
Learned how to increase my own organization, and production. Great examples from
personal experience."
Anthony F.
Activities Specialist
Mary Campbell Center

"Very good with a lot of take home information that I can not wait to use. Great job!"
Joesette H.
Admin. Assistant
Kingswood

"Gave great ideas on how to feel less stressed and get more done at the same time! Great
content and information."
Craig S.
IS Network Support Specialist
Del-One

"Very good in every aspect. Gave me ways of doing what I'm already doing... only better!"
Bradley R.
Project Manager
Shureline Construction

"Very useful and pertained to many of my present situations."
Christina A.
Accts. Payable Supervisor
WorldCell Inc.

"Great examples... very informative. Learned a lot."
Karen P.
F/U Manager
Sparks Regional Medical

"Answered every question well. Great examples and tips. Excellent!"
Emily J.
Centralized Scheduling Mgr.
Fayetteville, NC

"Enjoyed the topic and his resolutions for difficult employee behavior. Good suggestions,
covered the topic fully."
Toni A.
Asst. Exec. Director
The Conference

"Exceeded every expectaion. I now have an abundance of ways to deal with hard to handle
employees."
Angela W.
State Investigator

"I am a new manager with no experience so this has been a total awakening for me! Thank
you".
Valerie H.
Supervisor
Saline Hospital

"Mike gave solutions to real life situations that I face on a daily basis. Had helpful insight on
just about any problem a manager could encounter."
Tammy H.
Supervisor
Little Rock, AR

"Great! Real world scenarios, situations and solutions!
David G.
Cardiopulmonary Director
Saline Memorial

"I have very moody and negative employees.. the information today will help me deal with
and overcome these difficult behaviors."
Wendy L.
Community Dir.
United Dominion

"Got lots of great information and strategies. I deal with over 35 employees and got
strategies for dealing with my people."
Rigel P.
Supervisor
Maybelline, Inc.

"Everything was great. Learned ways of dealing with my employees that are completely
different (and better) then what I am doing today."
David S.
Shipping Mgr.
National Guard Products

"Great content; helpful hints. I will greatly benefit from this information since I have allowed
employees to push my buttons causing me to lose my temper and make matters worse."
Pam C.
RN Director
CAREALL Home Care

"Great examples. Motivational. Gave me great ideas and information to implement in my
office now."
Chandra S.
Assistant Mgr.
Allied Communications

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